Tag Archives: customer service

January 23, 2012

Are consumers turning into bullies?

I remember, back in 2008, preparing a presentation on social media and how it was starting to have a huge effect on customer services. Twitter was starting to gain traction beyond the early adopter/techie types, and brands were desperate to … Continue reading →

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July 24, 2009

Zappos vs Amazon

The big news in e-commerce yesterday was that Amazon are set to buy Zappos, the online shoe retailer, for $927m. Seems like a lot of money for a small oline shoe retailer, doesn’t it? And, as Seth Godin points out … Continue reading →

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